Zendesk CCaaS: AI-powered Contact Center w/ 008 Agent

Introduction

In a world where customer experience defines business success, having a robust, scalable, and truly intelligent Contact Center as a Service (CCaaS) solution is no longer optional. Zendesk, a leader in customer service solutions, delivers powerful omnichannel support capabilities.

But what if we could add a layer of Artificial Intelligence, advanced automation, and next-gen VoIP?

That’s exactly where 008 Agent comes in.

What is Zendesk as a CCaaS?

Zendesk has evolved from a simple helpdesk into a fully-fledged CCaaS platform. Its strengths include:

• Omnichannel integration (voice, chat, email, social media)

• Automated ticket workflows

• SLA management and advanced reporting

• Intuitive UI for both agents and supervisors

However, Zendesk does not include a full native voice solution with PBX or AI-powered softphone by default, pushing companies to rely on third-party providers to close the omnichannel loop. The only built-in option is Zendesk Talk, or external VoIP integrations.

What is 008 Agent and Why is it the Perfect Add-On?

008 Agent is a next-generation solution combining VoIP, AI, and automation, built to integrate natively with platforms like Zendesk.

Core features:

• AI-Powered Softphone embedded in Zendesk Answer, transfer, and log calls within the Zendesk interface.

• Post-call automation workflows Automatically summarize, tag, and classify tickets after each call.

• Native integration with Zendesk From opening a customer profile to auto-creating tickets upon call pickup.

• Speech-to-text + Conversational AI Real-time analysis of call sentiment, intent, and urgency.

• Full scalability and cost-efficiency Use your existing PBX or adopt the managed cloud PBX from 008 Agent—no physical infrastructure required.

Real-Life Use Cases: 008 Agent in Action with Zendesk

1. Fully automated phone support

• Calls are received directly within Zendesk.

• The system identifies the customer and opens a ticket automatically.

• Smart suggestions assist agents during the call.

• Once the call ends, everything is summarized and classified by AI.

2. AI bots that answer for you

• Connect bots (008) to handle calls, pre-qualify issues, and escalate to agents if needed.

• Perfect for high-volume periods or to filter spam/commercial calls.

3. Real-time supervisor dashboards

• Standard call center KPIs + conversation analysis.

• Instant alerts for negative tone or churn signals.

Key Benefits for Your Business

✅ Significant boost in operational efficiency ✅ Shorter ticket and call handling times ✅ Happier customers with faster, contextual support ✅ Lower infrastructure and maintenance costs ✅ Smoother onboarding for new agents

Why Choose 008 Agent Over Other VoIP Providers?

Getting Started with Zendesk CCaaS and 008 Agent

• Already using Zendesk? We integrate 008 Agent in under 24 hours.

• New to Zendesk? We help you deploy the full stack (Zendesk + Voice + AI).

• Migrating from another system? We ensure a smooth transition without data loss or feature gaps.

Conclusion

Zendesk as a CCaaS is already a powerful solution. But when combined with a tool like 008 Agent, it transforms into a customer experience powerhouse—agile, intelligent, and incredibly efficient.

Want to see how it would work in your company? Let us show you live.