Zendesk AI: what it is and how it works in 2025?

What is Zendesk AI?

Zendesk AI is the artificial intelligence designed by Zendesk to enhance customer service through automation, natural language processing (NLP), and machine learning. Its goal is to optimize agents' work, improve user experience, and reduce operational costs.

Key Features of Zendesk AI

• Ticket Automation for faster responses.

• Natural Language Processing (NLP) to better understand customers.

• Smart Query Assignment based on urgency and topic.

• Sentiment Analysis to detect dissatisfied customers.

However, while Zendesk AI automates chats and emails, there is still a gap in phone support. This is where 008 Agent, the voice AI, takes automation to the next level.

Impact of AI on Zendesk Agents

Support agents spend a significant amount of time resolving repetitive queries, affecting team efficiency and morale.

Benefits of Zendesk AI for Agents

• Less Manual Workload: AI automatically responds to frequently asked questions.

• Faster Response Times: Eliminates long waiting periods.

• More Personalized Attention: AI analyzes each interaction and adapts responses.

Despite these advances, phone calls remain a challenge. Agents still need to handle long calls, making service scalability difficult. This is where 008 Agent changes the game.

Success Stories with Zendesk AI

Global companies have improved their service with Zendesk AI. Some examples include:

• E-commerce: Automated support for orders and returns.

• Banking and Insurance: AI for identity verification and transaction queries.

• Healthcare: Virtual assistants that schedule appointments and provide basic medical information.

Despite the success of AI in chat and tickets, phone support remains a key need. Therefore, 008 Agent and Zendesk together are the perfect combination.

008 Agent: The Voice AI that Complements Zendesk AI

While Zendesk AI automates chat and email, 008 Agent revolutionizes how companies manage their calls in Zendesk.

What is 008 Agent?

008 Agent is an advanced voice artificial intelligence that handles phone calls in Zendesk without human intervention.

Key Benefits of 008 Agent

• Reduced Waiting Times on phone calls.

• Automatic Retrieval of contact, account, and ticket information for faster resolution.

• Transcription, Summarization, Topic Extraction, Sentiment Analysis, and Call Scoring with Generative AI.

• Modern and Smart Softphone natively integrated within Zendesk.

• Advanced Real-Time Analytics of voice calls.

• Conversational Voicebot for intelligent 24/7 support.

Comparison: Zendesk AI vs. 008 Agent

If your company uses Zendesk but still faces issues with calls, 008 Agent is the perfect solution.

How to Integrate Zendesk and 008 Agent in Your Company

Implementing Zendesk + 008 Agent is easy:

1. Activate 008 Agent from your Zendesk marketplace.

2. Register with 008 Agent and connect it to your call center.

3. Make and receive calls from 008 Agent.

4. Monitor performance with 008 Agent Insights reports.

Bonus: 008 Agent allows easy configuration of 24/7 voice agents with a click.

Frequently Asked Questions about Zendesk AI and 008 Agent

• Can Zendesk AI and 008 Agent work together? Yes, 008 Agent complements Zendesk AI by automating phone calls.

• Does 008 Agent replace human agents? No, its function is to reduce operational load so agents can focus on more complex cases and assist in those complex cases.

• Is it complicated to integrate 008 Agent with Zendesk?

  No, the integration is quick and does not require advanced technical knowledge.

• Does Zendesk AI work with small businesses?

  Yes, it is scalable for any size of business.

• How does 008 Agent measure customer satisfaction?

  Through real-time voice and sentiment analysis.

• Is additional software needed to use 008 Agent with Zendesk?

  No, 008 Agent integrates directly with Zendesk. Additionally, you will have a carrier that provides the entire operator layer for your phone calls.

Conclusion

Zendesk AI transforms customer service with AI in chat and tickets. 008 Agent takes AI to the next level with automation and AI application to your calls. Together, they offer the best omnichannel customer service experience.

Ready to revolutionize your customer service? Schedule a free demo with 008 Agent and discover how to enhance Zendesk with advanced voice AI.