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AI Telephony for Zendesk

Forget complex setups. Forget overpriced solutions. 008 Agent is the only AI-powered softphone that embeds natively in Zendesk while keeping your phone system fully managed by experts.

Zendesk AI Voice Telephony VoIP integration
Zendesk VoIP CTI AI Softphone
Zendesk VoIP CTI AI Softphone

Faster resolutions, happier customers

Agents get instant insights on every conversation, reducing handle time.

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  • Make and receive calls directly in Zendesk
  • Sync call data with Zendesk tickets & contacts
  • Automated ticketing
  • AI powered Call Center in Zendesk

Why integrate Zendesk with 008!

Most cloud-based phone solutions push you into their ecosystem—forcing your agents to switch between Zendesk and their standalone dialer. 008 is different!

No more app switching

No more app switching

008 lives inside Zendesk, eliminating the need for extra apps or tabs.

AI-enhanced calls

AI-enhanced calls

Every call is automatically summarized, transcribed, and tagged with AI.

Fully managed VoIP service

Fully managed VoIP service

No PBX headaches—our certified partners handle everything for you.

Real-cost solution

Real-cost solution

008 uses its own Voice AI model, 008Q, making it more cost-effective than standard AI.

How 008 works with Zendesk!

Smarter Calls, Seamless Experience

008 automatically retrieves the caller’s profile from Zendesk, giving agents full visibility of past interactions before answering

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Still with questions?

Let`s solve it! Here are some of the most common questions we get

008 is an AI-powered softphone designed to integrate with VoIP (PBX) telephony systems and customer service tools like Zendesk. It enables managing inbound and outbound calls, automating responses, and extracting key information in real-time using advanced language models such as 008Q or OpenAI.